FAQs

We're proud to be a local Australian business, and we do our best to ensure our products reach you as swiftly as possible. Here's what you can expect:

1. Shipping Area: We primarily ship within Australia
2. Processing Time: Orders are typically processed within 1-3 business days.
3. Delivery Time: Depending on your location, deliveries usually take between 3-7 business days. Please note that remote areas might experience slightly longer delivery times.
4. Shipping Costs: Rates will be calculated at checkout based on your location and the size of your order.
5. Supporting Local: By choosing us, you're not only getting quality natural skincare but also supporting a local Australian business. We truly appreciate your patronage!

If you have any specific shipping queries or require expedited shipping, please don't hesitate to reach out to our team. We're here to help!

At Skin Botanist, we take immense pride in the superior quality of our products and believe your skin health will improve with their use. Before incorporating any of our products into your routine, it's essential to examine the product details attentively and adhere to the usage instructions suggested. Should you find any product less than satisfactory, kindly reach out to us within a week of your purchase to discuss a resolution.

Skin Botanist cannot be held accountable for individual reactions to specific ingredients. We urge you to meticulously review our ingredient lists, ensuring you follow the recommended usage guidelines. If you're aware of any allergies or sensitivities, steer clear of ingredients that might provoke a reaction. If uncertain or if you've had past skin reactions, we suggest an allergy patch test. Cease usage immediately if any adverse reaction is observed.

Caution for Nut Allergy Sufferers: Our products contain sweet almond oil and are crafted in a facility that handles this ingredient. If you have a nut allergy, especially to almonds, please exercise extreme caution when considering our products. Always conduct a patch test before full use and consult with a healthcare professional if you have concerns about potential allergic reactions. Your safety is our utmost priority.

Should you encounter a defective, damaged, or leaking product, we offer store credit as compensation. Due to the nature of personal care products, they cannot be repurposed. As such, we don’t accept returns or offer refunds for changes of heart.

Recognising that skincare is deeply personal, we advise newcomers to research our product descriptions thoroughly and reach out to us with any questions prior to purchase. 

For any queries, feel free to drop us an email at info@skinbotanist.com.au. 

For more details, please read our Terms & Conditions.

Our products are crafted with 100% natural ingredients. We are committed to purity and have a strict no-synthetic ingredients or preservatives policy.

Our products have a shelf life of approximately 12 to 18 months from the time of purchase. However, to experience the best results, we recommend using them within 6 months of opening.

Tips for Preserving the Integrity of Our Natural Products

Natural products are akin to living entities. Just as fresh produce is best consumed shortly after purchase, our skincare products are most potent when used fresh. Exposure to water, air, and temperature fluctuations can lead to oxidation and reduced efficacy. By using them within 6 months of opening, you ensure that you're benefiting from their peak performance.

1. Store in a Cool, Dry Place: Avoid direct sunlight and extreme temperatures.
2. Keep Lids Tightly Closed: This minimises exposure to air and contaminants.
3. Use Clean Hands: Always ensure your hands are clean when using the products to prevent introducing bacteria.
4. Avoid Water Contamination: Water can introduce bacteria and reduce the product's lifespan.
5. Note the Date of Opening: Mark the date you opened the product to keep track of its freshness.
6. Trust Your Senses: If a product changes in smell, texture, or appearance, it might be time to replace it.

Remember, the beauty of natural products is their purity and freshness. Treat them with care, and they'll treat your skin beautifully in return.

For our expecting or breastfeeding customers, we specifically recommend products from our Sensitive Skin range. These are crafted without any essential oils to ensure utmost safety and peace of mind during these special phases of life. Always consult with your healthcare professional if you have concerns or questions about specific ingredients.

We understand the immense care and caution parents exercise when choosing products for their little ones.

While our products are formulated with natural ingredients, not all of them are designed for the delicate skin of babies and young children - particularly those that contain essential oils.

So, we specifically recommend products from our Sensitive Skin range for babies and children to ensure the safest skin health for your little ones.

Caution for Nut Allergy Sufferers: Our products contain sweet almond oil and are crafted in a facility that handles this ingredient. If you have a nut allergy, especially to almonds, please exercise extreme caution when considering our products. Always conduct a patch test before full use and consult with a healthcare professional if you have concerns about potential allergic reactions. Your safety is our utmost priority.

Sustainability and eco-friendliness are at the heart of our brand values. We recognise the importance of protecting our planet, and that's reflected in every decision we make.

Our ingredients are not only chosen for their skin benefits but also for their sustainable sourcing. We partner with suppliers who share our commitment to ethical and sustainable practices.

Additionally, our packaging is designed to minimise waste, often using recyclable or biodegradable materials.

We're continuously researching and innovating to further reduce our carbon footprint and environmental impact.

If you have suggestions or questions about our sustainability efforts, we're always open to feedback and dialogue. Together, we can make choices that benefit both our skin and our planet.

We are staunchly committed to ethical practices, which means we never test our products on animals. Our cruelty-free commitment extends beyond just our final products; we also ensure that none of the ingredients we source have been tested on animals. We believe in kindness and compassion at every step of our production process, ensuring that you can feel good about every purchase you make with us. We're proud to be a part of a movement that prioritises the wellbeing of all living creatures.

We understand that skincare is deeply personal, and what works for one person might not work for another. That's why we occasionally offer samples or trial sizes, allowing our customers to test our products before committing to a full-size purchase.

These trial sizes are perfect for understanding how a product feels, smells, and reacts with your unique skin type. We often include samples in orders or during special promotions.

By signing up for our newsletter you'll be the first to know when sample promotions are happening!