Returns & Refunds

At Skin Botanist, we take immense pride in the superior quality of our products and believe your skin health will improve with their use. Before incorporating any of our products into your routine, it's essential to examine the product details attentively and adhere to the usage instructions suggested. Should you find any product less than satisfactory, kindly reach out to us within a week of your purchase to discuss a resolution.

Skin Botanist cannot be held accountable for individual reactions to specific ingredients. We urge you to meticulously review our ingredient lists, ensuring you follow the recommended usage guidelines. If you're aware of any allergies or sensitivities, steer clear of ingredients that might provoke a reaction. If uncertain or if you've had past skin reactions, we suggest an allergy patch test. Cease usage immediately if any adverse reaction is observed.

Caution for Nut Allergy Sufferers: Our products contain sweet almond oil and are crafted in a facility that handles this ingredient. If you have a nut allergy, especially to almonds, please exercise extreme caution when considering our products. Always conduct a patch test before full use and consult with a healthcare professional if you have concerns about potential allergic reactions. Your safety is our utmost priority.

Should you encounter a defective, damaged, or leaking product, we offer store credit as compensation. Due to the nature of personal care products, they cannot be repurposed. As such, we don’t accept returns or offer refunds for changes of heart.

Recognising that skincare is deeply personal, we advise newcomers to research our product descriptions thoroughly and reach out to us with any questions prior to purchase. 

For any queries, feel free to drop us an email at info@skinbotanist.com.au. 

For more details, please read our Terms & Conditions.