Returns & Refunds

At Skin Botanist, we take immense pride in the superior quality of our products and believe your skin health will improve with their use. Before incorporating any of our products into your routine, it's essential to examine the product details attentively and adhere to the usage instructions suggested. Should you find any product less than satisfactory, kindly reach out to us within a week of your purchase to discuss a resolution.

Skin Botanist cannot be held accountable for individual reactions to specific ingredients. We urge you to meticulously review our ingredient lists, ensuring you follow the recommended usage guidelines. If you're aware of any allergies or sensitivities, steer clear of ingredients that might provoke a reaction. If you have a diagnosed allergy or have had skin reactions, seek advice from your healthcare professional before use. Cease usage immediately if any adverse reaction is observed.

Caution for Nut Allergy Sufferers: Botanical Face Oil and Botanical Body Butter contain sweet almond oil, including when supplied in kits and rituals. Bare formulas are made without sweet almond oil, but our facility handles this ingredient. We do not claim the Bare range is nut-free or suitable for every allergy. If you have a diagnosed allergy, review the complete ingredient list with your allergy clinician before use.

Should you encounter a defective, damaged, or leaking product, we offer store credit as compensation. Due to the nature of personal care products, they cannot be repurposed. As such, we don’t accept returns or offer refunds for changes of heart.

Recognising that skincare is deeply personal, we advise newcomers to research our product descriptions thoroughly and reach out to us with any questions prior to purchase. 

For any queries, feel free to drop us an email at info@skinbotanist.com.au. 

For more details, please read our Terms & Conditions.