Privacy Policy


We at Skin Botanist are committed to protecting your privacy in compliance with the National Privacy Act. The following privacy policy applies to all Skin Botanist users, which describes how we handle and use any personal information collected directly from you or through this website.

By providing us with your personal information, you indicate that you have read, understood, and accepted this Privacy Policy, and hence consent to the collection and use of personal information you have provided to us.

If you have questions or concerns regarding this policy, you should first contact us. If you do not wish to provide personal information to us, then you do not have to do so; however, it may affect your use of this website or any products offered on it. You must leave this website immediately if you do not agree with any part of our Privacy Policy.


To enable you to use our website, we may require personal information from you to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support, and accounts, including Email.

Any information collected by Skin Botanist is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax, or directly through our website. By supplying this information to us, you consent to us storing such personal information through our website on databases that may be physically located overseas.

We may collect the following information on our website and use them for the purposes explained below:

  • Contact information (name, company, email address, phone numbers, postal/shipping address)
  • Account information: If you open an account, we will collect your username and password and other information necessary to open and access your account.
  • Payment information (credit card number or other payment account information. This information is collected directly by our payments processor and is not stored at Skin Botanist).
  • Website activity: Your Internet Protocol (IP) address, cookies, and information about your browsing activity on our website.
  • Device and browser information: Technical information about the device or browser you use to access our website.
  • Customer Service Information: Information you may provide to customer service via the telephone, email, mail, survey responses, or directly through our website and social media.


In our commitment to provide you with relevant content and offers, we may share certain data with Facebook to enable targeted advertising. This helps us ensure that the advertisements you see on Facebook are more relevant to your interests.

Data We Share with Facebook:

  • Website activity: Including your browsing behaviour on our site.
  • Device and browser information: Technical details about the device or browser you use to access our website.

Facebook uses this data in accordance with their Data Policy, which you can review here. If you prefer not to have your data shared with Facebook for advertising purposes, you can contact our customer support at to opt-out.


  • Contact you by email or phone about your account or our services/customer support.
  • Send you the products that you have purchased from us.
  • Notify you of new products, services, or updates (Please email us at if you rather not receive these notifications).
  • Contact you to resolve any issues in processing your order and/or assist in improving the services that we provide.
  • Prevent potential fraud and enforce our Terms and Conditions.
  • Provide your information to others if we are required to do so by law or under other circumstances which the National Privacy Act permits.
  • Under no circumstances do we or will we sell, trade, or rent your personal information to others.


We are committed to ensure that the personal information you provide to us is secure. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

All other data collected from you may be stored through our website on databases that may be physically located overseas. We keep personal information only for as long as necessary for the purpose for which it was collected or to comply with legal or document retention requirements.

Although we will do our best to maintain the privacy of your personal information for our part, we strongly encourage you to practice the highest and strictest level of online security for your personal log-in details when you access our website, such as your account username and password.

We follow generally-accepted industry standards to protect the personal information submitted to us, treating it as highly confidential, both during transmission and once we receive it. Employees, associates and contractors of Skin Botanist are to honour this commitment for all personal information in accordance with this Privacy Policy.

We have access to the information collected from you accessing and/or purchasing products from our website. If you would like further information on this or have any questions about security on our website, you can email us at


If your personally-identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by logging into your account and select the relevant sub-sections in “My Account”.

It is the customers’ responsibility to ensure that the personal information provided to us is correct, accurate, complete and up-to-date.

If you have previously subscribed to our mailing list to receive promotional emails, but do not wish to do so anymore, you can request to be removed from any mailing lists by emailing us at or by updating your account subscription.


Skin Botanist may at its discretion use other third parties to provide essential services on our site or for our business processes, to provide you with your products. We may share your details as necessary for the third party to provide that service. Other than that, or unless required by law, we will not disclose your personal information to any third parties. If we receive your personal information from third parties, we will protect it according to this Privacy Policy.

Please be aware that our website may at times contain links to other websites whose operator is not governed by the National Privacy Act, who may or may not adhere to a privacy policy.


This privacy policy does not cover links on our website to external entities. The terms and conditions set out in this privacy policy only cover


We reserve the right to modify or update this privacy policy at any time, so please review it regularly. Any changes will be made in accordance with the National Privacy Act. If we make any changes to this policy, we will notify you here, by email, or by posting those changes as a notification on our website.